PRIVACY POLICY

The Wooden Cracker Company Limited Privacy Policy

Last updated: 16/10/2022

Our contact details

Emma Lamb

Your privacy is really important to us and we want to let you know that we will never sell or pass on any personal data to others for marketing purposes. This policy explains what information we do collect, how and we use it and how we keep it safe.

The Wooden Cracker Company will collect, store or process data in order to provide services to our customers. We do this in order to carry out the processing of customer orders and provide support, share delivery information with our logistics partners or for the purposes of interacting with suppliers and administration. With consent, we may also use contact data to update our customers about new products and special offers.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

The type of personal information we collect

We will collect your name, billing/delivery address, orders and receipts, email and telephone number when you make an order through our website.
If you contact with us by email, our via our contact form on our website, we collect the personal information you provide us, such as your name, address and email address. Your personal information will only be used for the specific reasons stated above.
Details of your visits to our websites and which site you came from to ours.
Information gathered by the use of cookies in your web browser.
When you subscribe to updates, either by using the subscribe form or by giving your permission at checkout, we will collect information such as your email address, name and delivery address.

How we use the information given to us and why

We need to collect your personal data during checkout so that we can process your order and send on your goods. To complete the order we may need to pass your details to a third party to supply or deliver the product or service that you ordered. In order to fulfil any contractual obligations such as refunds and exchanges we may keep your details for a reasonable period of time.
To get in touch and respond to any questions or to help resolve any issues, requests or complaints, we need to keep a record of your personal details and our conversation history. This allows us to fulfil our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
We would like to keep you up to date with any new offers or exciting new products we introduce. With your consent we will collect and process your personal data, preferences and details of your transactions to keep you informed by email. Of course, you are free to opt out at any time.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Who do we share your personal data with?

If necessary, we may sometimes share your personal data with trusted third parties. For example, delivery couriers, to handle complaints, to help us personalise our offers to you etc...

To keep your data safe and protect your privacy, we only provide the information necessary for them to perform their specific services and they may only use your data to fulfil this specific function.

Your data may be held with Wix, our website host, IT companies who may help support our website and other business systems. We may also need to share data with accountancy firms for the purposes of auditing and preparing financial statements.

How we collect the personal information and why we have it

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Contractual obligations We need your personal data to comply with our contractual obligations to fulfil your orders. We’ll collect your address details to deliver your purchase, and pass them to our courier.

Legal compliance In the event of fraud or other criminal activity affecting The Wooden Cracker Company, we may be required to share customer data with law enforcement.

Consent In specific situations, we can collect and process your data with your consent. For example, when you subscribe to receive email newsletters or updates. Of course you may remove your consent at any time by contacting the thewoodencrackercompany@gmail.com

Legitimate interest There may be times when we need to process your data in line with our legitimate interests in a way which enables us to run the business. These situations are those which might reasonably be expected as part of running our business. In processing your information for legitimate interests, we will not materially impact your rights, freedom or interests.

We also receive personal information indirectly, from the following sources in the following scenarios:

Wix Analytics Our host site Wix uses analytics to help us see which sites visitors have come from and how they interact with the website.
Google Analytics We may also use third party web beacons (Google Analytics), to analyse where visitors have come from and how they interact with the website.
Cookies are small files downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things such as remembering your preferences, recording what you have put in your shopping basket and as such making your visit more personal to you. They are also used to count the number of people looking at a website. You may disable the use of cookies by adjusting your preferences in the pop-up bar when visiting our site. We will use cookies for the following purposes:
To identify you
To customise our site for you
To help improve navigation

How we store your personal information

Your information is securely stored. The Wooden Cracker Company will store your personal data for only as long as necessary for the purposes set out in this privacy notice. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

If you subscribe to updates, we will only retain your information for marketing purposes via email for as long as you consent. You can unsubscribe at any time by clicking ‘unsubscribe’ or by emailing thewoodencrackercompany@gmail.com

The Wooden Cracker Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods. We will then securely dispose of, or destroy your data, either digital or hard copy, unless there is a legal obligation to retain it.

Your data protection rights

Under data protection law, you have rights including:

Your right of access You have the right to ask us for copies of your personal information.
Your right to rectification You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at the thewoodencrackercompany@gmail.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at thewoodencrackercompany@gmail.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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PRIVACY POLICY

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